The ultimate service experience is a positive emotional sensation enjoyed by all participants during an act of help or assistance performed at the highest level possible.
What are the results?
Customers that enjoy the ultimate service experience will typically:
- Call you first when they need help
- Be more understanding, forgiving and flexible when you fail to meet expectations
- Pay their bills in full and on time
- Enroll in your regular maintenance programs
- Purchase more accessories
- Invest in “better” and “best” solutions
- Actively refer you to their family, friends, and co-workers
Co-workers that deliver the ultimate service experience will typically:
- Feel better about themselves and your company
- Represent your company more professionally
- Earn more money for your company and their family
- Be more loyal to your company
- Help grow your company
Companies that implement ultimate service systems will typically:
- Enjoy predictable, sustainable, profitable growth
- Reduce co-worker turnover rates
- Experience fewer customer complaints
- Rely less on the weather to have a good year
- Build a business that has real and lasting value